Right of withdrawal:
If the Customer is a consumer, he is entitled to the rights referred to in art. 64 of the Consumer Code within the limits set by this legislation and therefore has the right to withdraw from the purchase contract for any reason, without explanation and without any penalty, in the manner specified below.
The user has the duty to always check the conditions of the product that has been delivered to him. In the event of damage, alteration or signs of tampering, the user must accept the delivery with reserve and promptly notify the Seller's Customer Service by e-mail.
The right of withdrawal is exercised by sending - within 15 (fifteen) calendar days from the date of receipt of the products by sending a communication to the selling company. The notice of withdrawal must specify the intention to withdraw from the purchase and the product or products for which the right of withdrawal is to be exercised.
In the event that the withdrawal is exercised by means of written communication, the return of the products must take place within 14 (fourteen) calendar days from the date of receipt of the same, returning the product by courier.
The return costs, unless otherwise agreed with the selling company, will be borne by the buyer.
The right of withdrawal is however subject to the following conditions:
The law applies to individual products purchased in their entirety;
The purchased product must be intact and returned in its
original packaging, complete in all its parts (including packaging
and ancillary documentation);
· The shipping costs for returning the product are charged to the customer;
· The shipment is under the full responsibility of the Customer.
If the right of withdrawal has been correctly exercised, the selling company will refund the user the full amount already paid, within 14 (fourteen) days of receipt of the notice of withdrawal.
Following the contractual changes made by PayPal, in the event of withdrawal due to reconsideration or incorrect purchase, the PayPal commission, equal to 3.4% + 0.35 euros, will not be refunded.
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